I recently purchased a building from versatube, I also purchased the premium service for the delivery company to unload the building when they got to my property.The day the building is supposed to be delivered, I get a call from the delivery company asking if I have a forklift to unload the building from their truck.
I explain to the delivery company that I purchase the premium unloading packages and they said they knew nothing about it & could not unload it. When I called versatube to figure out what was going on, the guy tries to convince me that he already informed me that the service wasn't available and they refunded my money for the premium delivery fee (first time I had ever heard of this). When I asked him how I was supposed to unload the building from the truck he suggested that I remove the building piece by piece by hand or to use the money that they refunded me to rent a forklift which would not cover half of the cost of a forklift.
And the end result was, I have to drive 2 hours out of my way with a borrowed trailer to pick the building up from the freight company myself.Very disappointed in the customer service.
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