Ordered two carport frames only over the phone directly from VersaTube. The website states frame ships in 14 days this was confirmed with salesman. Ordered on 8-6-18 didn't ship till 8-31-18. Website also makes statements about customer being able to unload with a...Read more
I didn't like
- Shipping and delivery
we ordered a garage through Home Deport and it came from VersaTube. I called to report 4 parts missing and was basically called a liar and told those parts were not needed. So then I had to wait for a Care Package and do an inventory of the parts. Like I should have to...Read more
VersaTube - Missing parts
You can not get any one on a phone they post a fax number that does not work the e mail address would not work. Never again
I bought a summit 30 by 40 ft with 12 ft Eaves. It's been fun assembling so far I just stood up all the trusses yesterday. The only negatives I can point out or a couple errors on the plans / directions. These frames aren't perfect they just require common sense and...Read more
I will not be buying from versatube
After reading all these nrgtive reviews and not one postive review.. versatube is a unreliable company to deal with poor customer support. Poor quality was gonna buy 24x24 with lean to im taking my money olympia steel.
Had a promised delivery date of Nov 14. Was told sheet metal came from independent supplier, about a week after frame. Sheet metal showed up a week before frame. Frame was 10 days late, pushing my assembly from 60+ degree weather to 40 degree weather. Some sheet metal...Read more
They took my money and told me multiple times that my items had shipped, almost three months later after numerous phone calls and emails someone finally tells me that it will be an additional $175 to ship my product after I already paid their initial shipping charges....Read more
If I could give 5 negative stars this would be the place and time. I usually don't write reviews. It takes time and I am a flexible and forgiving person, but this transaction with Versa-Tube takes the cake. My wife and I recently moved to a new, but used house. We...Read more
VersaTube - Wish I had all the parts
Bought 5 shedrow structures. Building the last 3 now and short on parts. Needless to say I am buying the parts I need to build these. Thanks to the idiots that packed these structures.
Purchased 20x55x16 garage with hat channel, frame only Everything arrived on time (kind of), driver helped unloading a promised Number of items were bent and damaged. Some were missing. Contacted Versatube, they promised to replace. Never did. We managed to salvage...Read more
North Branch, Minnesota
- Web site constructor
I didn't like
- Missing items
- Poor packaging - damaged items
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