North Branch, MN, USA
Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Purchased 20x55x16 garage with hat channel, frame only Everything arrived on time (kind of), driver helped unloading a promised Number of items were bent and damaged. Some were missing.

Contacted Versatube, they promised to replace. Never did. We managed to salvage most of the damaged items (took two days to unbend). Found a way to make it work using locally available parts.

Instructions are OK. They do supply generic printed book which comes with the kit along with building specific one which is linked in one of the email. We missed that and used the one that came with the building. It turned out to be very different and we had to reassemble quite a few things.

Entire project took about 12 days from sunrise to sunset.

Very time consuming. Picked up roof / side panels for about 1/2 of Versatube price locally

Review about: Delivery Service.

Reason of review: Damaged or defective.

I liked: Web site constructor.

I didn't like: Poor packaging - damaged items, Missing items.

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