After much research, I decided to go with the Versa Tube Grand.I have read the reviews and admit I had the same issue with the free shipping, and never heard back from my salesman, who was not in Collierville, TN.
Also the packaging; ridge cap, trim pieces, screws, etc. was poorly done. As I understand it Versa Tube only makes the framework, the rest is outsourced, so poor packaging is not entirely their fault. Having said that, let me say that the sales, customer support in answering questions, the speed of replacing damaged panels in shipping, and follow-up assistance has been some of the best I've ever gotten, from any company.
Most of the other brands included installation, but I figured, how hard can it be. Being almost 69, and doing 98% of the work alone, I had a neighbor help lift the frame pieces, it took 11 days of hard work, but I'm very pleased. My wife says the cosmetic improvements I made to the front, using some of the scrap pieces, make it look more finished.
So to sum up my review, Versa Tube is a very customer friendly company, and I would highly recommend them to anyone planning a steel car port.
This reviewer shared experience about good customer service and wants this business to read this review and look into the issue (if any). The author is overall satisfied with VersaTube and uploaded a picture. He best about versatube carpot from VersaTube was i liked the construction of the product and the customer service. Reviewer wants customer support to reach out to him or her for further discussion of this matter.
Also, you can continue reading comments about VersaTube.
Check out the best and the worst companies in Building Products category for more informed decision or compare VersaTube to other companies on our site.