Anonymous
map-marker Quincy, Illinois

POOR customer service

I tried online buying (10) 1 foot 2" tube height extensions for my carport from the VersaTube site on Sunday but couldn't complete the order. I then emailed the company on Monday to get a final price on the items and get my online order going.

No reply. I phoned VersaTube on Wednesday and got voice mail.

I left a message to call me back please. This is Friday evening and still no call, email.

View full review
Reason of review:
Poor customer service
1 comment
Guest

The VersaTube company rep did contact me and made it possible for me to order the items easily. I had always been a fan of their carports and their quality but the last one I bought was a little too short for my 4wheel pickup.

These height extensions will definitely solve that issue.

Glad it worked out well after all. Thank you Erica and Jaci.

Anonymous

Missing pieces, poor customer service

we ordered a garage through Home Deport and it came from VersaTube. I called to report 4 parts missing and was basically called a liar and told those parts were not needed. So then I had to wait for a Care Package and do an inventory of the parts. Like I should have to do this!!! I was told that the parts I was requesting were not needed. So I get home talk with my husband we do the "inventory" and sure enough the 4 parts that we needed and told that we didn't need guest what we needed them. So I call back the next morning and VersaTube tells me that they have to open a work ticket and get the parts approved. Really? I work in customer service and this is just unbelievable. So here we sit waiting for 4 parts and oh yeah we have 4 trim pieces on back order. I would not recommend this company. We should have done a little more research on our end. Lesson learned!!
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Collierville, Tennessee

Shipping and Delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered two carport frames only over the phone directly from VersaTube. The website states frame ships in 14 days this was confirmed with salesman. Ordered on 8-6-18 didn't ship till 8-31-18. Website also makes statements about customer being able to unload with a forklift which I have, the company that delivered my order refused to send it on a flatbed forcing me to unload by hand. I ordered some extra hat channel that was shipped in one of the carport crates and was charged over 200 dollars shipping and handling. I have no issues with the product it self there was no damage or missing parts. This was the first of two projects I am not sure if I will Use VersaTube for the second project.
View full review
Cons:
  • Shipping and delivery
Anonymous
map-marker Collierville, Tennessee

Overall, OK

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
VersaTube - Overall, OK
VersaTube - Overall, OK - Image 2

Had a promised delivery date of Nov 14. Was told sheet metal came from independent supplier, about a week after frame.

Sheet metal showed up a week before frame. Frame was 10 days late, pushing my assembly from 60+ degree weather to 40 degree weather. Some sheet metal trim pieces were damaged, and shorted some screws. All replaced within 3 days, we’ll before frame arrived.

Frame finally arrived Nov 24. Paid for unloading, and had no issues with delivery. No missing pieces. Went together with very good instructions, using the generic assembly book, and specific drawings emailed by Versatube.

Aside from the late delivery, overall am happy with the result. I’ll order again from Versatube.

I’m 65 and it took me about 9 days, working 6 hours/day.... only had help from my lovely bride, standing up frames.

View full review
Pros:
  • Construction and instructions
Cons:
  • Delivery miss
Reason of review:
Good quality
4 comments
Guest

Good wright up. I'm thinking of a small garage

Guest

Can you fit a midsize car inside and walk around it? How much did it cost?

Guest

would you say you can use this for a house yes or no?

Guest
reply icon Replying to comment of Guest-1637921

Duh

View more comments (3)
Anonymous

Missing parts

You can not get any one on a phone they post a fax number that does not work the e mail address would not work. Never again
View full review
Reason of review:
Poor customer service
Anonymous

HOW CAN YOU RUN SUCH A POORLY MANAGED COMPANY AND STAY IN BUSINESS?

If I could give 5 negative stars this would be the place and time. I usually don't write reviews.

It takes time and I am a flexible and forgiving person, but this transaction with Versa-Tube takes the cake. My wife and I recently moved to a new, but used house. We ordered 2 building from the V-Tube. One was the classic carport 24 X 20 X 7 and the other was the Loafing Shed 30 X 20 X 8.

The order was placed 7/3/17. Both buildings were prepaid up-front via a credit card, just the way they like it. Take the money and forget about the rest the process (like customer service). The buildings were received within two weeks AND BOTH OF THEM WERE MISSING PARTS.

The loafing shed arrived without the roof sheeting and the Car Port arrived missing half of the siding and all of the mounting brackets. Of course we called right away to get help. A woman named Erica took this call and she told us that the matter would be looked into. Two weeks went by with nothing.

More calls were made, we talked to Erica again, then Jackie and also one called Clarisa. By now several more weeks had passed. I had contracted help to erect the buildings and by now my help was ready to move on. Finally an agreement was made on the Loafing shed to return the money on the roof sheeting.

We received a check. At that point I went to the local Home Depot to purchase the roofing, but still no progress on the Car Port. We tried to make a similar agreement on the Car Port with no luck or rather cooperation from Versa Tube. Finally I told my wife to contact the credit card company to see if they would help us, Bingo!

After giving them all the details, the credit card company said we could look for a credit on the account in 3-4 days. I had enough of Versa-Tube. Winter is at hand in Northern Minnesota. we have run out of time to build.

I no longer want the Car Port. At this point, Versa-Tube came awake and started to return calls and respond. (Imagine that.) Today is October 16th, 2017. The Car Port was finally picked up by V-Tubes shipper and we still have our money.

I am a small business owner. I know what it takes to run a business.

I don't understand how a company can treat customers the way they treated us and remain a viable business. My advice, if you want a steel building; find another company!

View full review
Loss:
$3484
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Not going w/ Versa tube

Anonymous

So far so good

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a summit 30 by 40 ft with 12 ft Eaves. It's been fun assembling so far I just stood up all the trusses yesterday.

The only negatives I can point out or a couple errors on the plans / directions.

These frames aren't perfect they just require common sense and know-how to get everything nice and straight. Versatube had to delay shipment for whatever reason but was very generous with giving me some money back.

View full review
Reason of review:
Good quality
1 comment
Guest

Doesn't it seem odd that there was so much weight that not only did it push the suspension to the ground but also crushed the car. I have been around buildings of all types.

I have seen 12" I- beam buildings with gussets and every type of other support fall under snow loads.

What do people expect for a $2000 building that is snap together. I assume the car fell into that $6300 because if not, that guy got a new one ripped for cheap tubing and some sheet metal.

Anonymous

VersaTube Sucks

They took my money and told me multiple times that my items had shipped, almost three months later after numerous phone calls and emails someone finally tells me that it will be an additional $175 to ship my product after I already paid their initial shipping charges. Told them no and to refund my money and was told it would be refunded promptly. That was two weeks ago and again no one is returning my calls or emails. Do NOT do business with this company. They review their posts on Facebook before allowing them and they have no review system available, is there any wonder why? I am complaining to the FTC and am pursuing my other options against this awful company. If I treated my customers like this I would not be in business long.
View full review
Loss:
$300
Reason of review:
Poor customer service

Preferred solution: Full refund

Vinessa Nvn
map-marker North Branch, Minnesota

Missing / damaged parts, otherwise OK

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased 20x55x16 garage with hat channel, frame only Everything arrived on time (kind of), driver helped unloading a promised Number of items were bent and damaged. Some were missing.

Contacted Versatube, they promised to replace. Never did. We managed to salvage most of the damaged items (took two days to unbend). Found a way to make it work using locally available parts.

Instructions are OK. They do supply generic printed book which comes with the kit along with building specific one which is linked in one of the email. We missed that and used the one that came with the building. It turned out to be very different and we had to reassemble quite a few things.

Entire project took about 12 days from sunrise to sunset.

Very time consuming. Picked up roof / side panels for about 1/2 of Versatube price locally

View full review
Pros:
  • Web site constructor
Cons:
  • Missing items
  • Poor packaging - damaged items
Reason of review:
Damaged or defective
Anonymous
map-marker Troy, Michigan

I will not be buying from versatube

After reading all these nrgtive reviews and not one postive review.. versatube is a unreliable company to deal with poor customer support. Poor quality was gonna buy 24x24 with lean to im taking my money olympia steel.
View full review
Anonymous

Wish I had all the parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought 5 shedrow structures. Building the last 3 now and short on parts. Needless to say I am buying the parts I need to build these. Thanks to the idiots that packed these structures.
View full review
Reason of review:
Bad quality
Jaren Scu
map-marker Ottawa, Ontario

Will not last

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
VersaTube - Will not last

Roof is rusting after one year in Southern California with no rain or snow!!!! It is bad in spots with no defects or scratches that would allow rust to form.

Just pure junk paint. The one I replaced was 30 years old and the frame rusted but the roof panels where still rust free.

This is the most disappointing condition a homeowner can face since I did the installation I'm sure that they will not do anything about this complete ripoff of material and lack of quality control. I'm sure someone is getting rich and the when go out of business leaving me out of my money , time and sweat equity.

View full review
Loss:
$1500
Cons:
  • Rust
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

4 comments
Guest

Our structures are considered DIY projects. We encourage the home owner taking on the project and doing their own installation.

Chris - VesaTube Customer Experience

Guest

I was just notified about this post by one of our repeat customers. I was wondering if you contacted us directly about your sheet metal issue?

Also did you buy the structure from us directly? Please feel free to call me toll free at 800-810-**** or my direct line 901-296-****. The sheet metal purchased with your structure should be under warranty.

I would just need to ask a few questions and verify some information.

I look forward to assisting you.

Chris - VesaTube Customer Experience

Guest

Did you contact them? and did they do nothing?, I want to know more. Bob J

Guest
reply icon Replying to comment of Guest-1233836

We have an excellent rating with the BBB and stand by our product. VersaTube Warranty Details

FRAME WARRANTY

20-year limited + product pledge

SHEET METAL WARRANTY

20 year paint finish

I am not sure about the details regarding this customers sheet metal issue. We encourage all dissatisfied customers to contact us directly in order to start the claim process and resolve any issues.

View more comments (3)
Anonymous
map-marker Oakland, California

VersaTube Delivery Service Review from Oakland, California

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I recently purchased a building from versatube, I also purchased the premium service for the delivery company to unload the building when they got to my property. The day the building is supposed to be delivered, I get a call from the delivery company asking if I have a forklift to unload the building from their truck. I explain to the delivery company that I purchase the premium unloading packages and they said they knew nothing about it & could not unload it. When I called versatube to figure out what was going on, the guy tries to convince me that he already informed me that the service wasn't available and they refunded my money for the premium delivery fee (first time I had ever heard of this). When I asked him how I was supposed to unload the building from the truck he suggested that I remove the building piece by piece by hand or to use the money that they refunded me to rent a forklift which would not cover half of the cost of a forklift. And the end result was, I have to drive 2 hours out of my way with a borrowed trailer to pick the building up from the freight company myself. Very disappointed in the customer service.
View full review
Reason of review:
Poor customer service
2 comments
Guest

Did they refund your money? I have purchased 2 buildings like this, one I had delivered and I unloaded it by hand piece by piece.

Took me no more than a 1/2 hour. The second I picked up at a local building store (Menards) they loaded it on my trailer and I unloaded it again piece by piece when I got home. I guess I would have let them deliver it versus driving 2 hours out of my way.

I understand your frustration. Versa Tube sells at Menards yet when you purchase the kit from Menards it does not have any roof trusses which are required for the snow loads we have in northern Wisconsin.

Guest

So it is a problem with delivery, rather than the product? Did you get your building completed?

View more comments (1)
Anonymous

Do it your selfers .

I ve put together FOURHUNDRED or more of these buildings and its the do it yourselfers that cut the corners to save a dollar or two any *** that puts horz. sheeting on a building insted of vertical roof deservse a snowball in the BA NG head.
View full review
Anonymous
map-marker Saint Marys City, Maryland

Happy Ram

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
VersaTube - Happy Ram

After much research, I decided to go with the Versa Tube Grand. I have read the reviews and admit I had the same issue with the free shipping, and never heard back from my salesman, who was not in Collierville, TN.

Also the packaging; ridge cap, trim pieces, screws, etc. was poorly done. As I understand it Versa Tube only makes the framework, the rest is outsourced, so poor packaging is not entirely their fault. Having said that, let me say that the sales, customer support in answering questions, the speed of replacing damaged panels in shipping, and follow-up assistance has been some of the best I've ever gotten, from any company.

Most of the other brands included installation, but I figured, how hard can it be. Being almost 69, and doing 98% of the work alone, I had a neighbor help lift the frame pieces, it took 11 days of hard work, but I'm very pleased. My wife says the cosmetic improvements I made to the front, using some of the scrap pieces, make it look more finished.

So to sum up my review, Versa Tube is a very customer friendly company, and I would highly recommend them to anyone planning a steel car port.

View full review
Pros:
  • I liked the construction of the product and the customer service
Reason of review:
Good customer service
2 comments
Guest

11 days to setup? Isn't that akin to one frame piece per day?

I'm only 10 yrs younger and my guess was 6 hrs with my GF helping me! All that aside, I'm curious to how the sheet metal has held up. We're both in MD and close to the Bay so of course I'm worried about salt causing rust.

My idea is to spray/seal it with polyurethane prior & post assembly.

Thanks for the review.....

Guest

Well this is a fake review if i've ever seen one. It's written just like the sales pitch lmao, by a '69 year old man'. Right.

View more comments (1)