VersaTube

I purchased a metal frame building from Versa Tube, which their engineers designed for the area of Minnesota I live in. The building collapsed!

I purchased a VersaTube metal frame building from Menards in Hermantown, Minnesota. The building was designed by the engineers at VersaTube, for the area of minnesota I live in. The building was 32' wide X 36' long and 12.5' tall. I purchased the building in September 2013 and it was built that same month.

On Febraury 21, 2014 only 6 months after the construction of the building, it collapsed during a snowfall. The warranty states "The VersaTube Product Pledge What exactly is a Product Pledge? It's quite simple . .

. the Pledge is our way of showing that we're proud of our products and the level of quality that they represent. Your building will go through an extensive inspection process prior to leaving our plant, but if any component should not meet your expectations, we'll be glad to replace the part at no charge within 30 days of purchase. The only criteria that must be met is that you bought the building from VersaTube, the damage wasn't caused by customer modifications or mishandling, and that the building was erected within 4 months of purchase.

This section of the Pledge applies to any of the materials supplied with our building kits for one year from the date of purchase. The second part of the VersaTube Product Pledge provides a 20 year structural warranty on all framing components of our buildings from the date of purchase. Of course, the defect can't be caused by customer modifications or negligence, an unanticipated Act of God or nature, an accident, or any type of internal or external impact. Improper assembly or installation may also void the warranty.

The customer is responsible for performing standard building maintenance and inspections on a regular basis. We reserve the right to repair or replace any part that might not meet expectations. VersaTube is proud to put our name on the buildings we manufacture for our customers and stand behind their quality with our industry leading Product Pledge." I have contacted VersaTube, and they are not willing to honor the Warranty. VersaTube told me that I should file a claim with my homeowners Insurance company.

The building was designed by VersaTube Engineers for the part of the country I live in before I ever built it. Now they are saying that It has been an abnormally snowy winter and because of this, they don't have to honor the warranty. We have not broken any snowfall records in Saginaw, Minnesota this year. These buildings should not be sold to customers in Minnesota or other states that get snowfall.

VersaTube uses Homeowners Insurance as a copout to honor their warranty. I paid 6300.00 for the metal frame from Menards.

Menards tells me that all warranty issues go directly thru VersaTube.

I first went on line to get a quote on a 24x40 garage. I needed financing and they required a percentage down before the order can be processed.

I found out Home Depot sells Vesatube and I could get a Project loan from them with no money down and a good interest rate. Only catch was I had to order through HD Pro desk and could not talk to the Vesatube engineer. I already had a existing slab and needed to order for the size slab i had. I got no response back from HD who was doing the e-mail communication with Vesatube.

I called Vesatube customer service and was told she would take care of it and from that point on no more follow ups at all by Vesatube or HD which assured me they would get back with me one way or another. Big customer service problem with these companies. They talk nice to you but no follow through on getting the sale.

I realize HD only makes money on the interest of the loan but completely left me hanging for over 3 weeks as did Vesatube. Oh well Im moving on and will never recommend Vesatube and have lost confidence in HDs customer loyalty.

I am the Executive Director of a major children's charity in Southern California. We had an issue last fall with parts that were missing for a large unit that we purchased for a storage area on our property.

We were frustrated by the lack of service by one salesperson at Versa Tube and ended our last conversation with him with no hope that anything would be done to fix the problem. I struggled with his lack of customer service, feeling that it just couldn't be their policy. I finally decided to do something that I have never done - write a bad review.. As soon as the review posted we were contacted by a wonderfully helpful person who was willing to do everything she could to get a full refund to us for the missing parts.

We couldn't have appreciated her help more, especially during a time that funds are very tight for nonprofits. In addition to the refund, which they readily sent to us they have committed to making a generous donation to our charity.

Versa Tube didn't have to do this but it just goes to show the A+ quality of their company. I wholeheartedly withdraw my original negative review and have nothing but praise and thanks to Versa Tube for bending over backwards to solve this issue for us.

5 weeks after they charged my credit card...

I canceled the charge because noone ever contacted me till day after the credit card cancellation. One of the times i called i was informed that my shelter had already been delivered and was put on hold for a digustusting amount of time.

Luckily i didn't pay off ny credit card at the billing cycle but my credit rating hit a 25+ decrease!

I am mad as *** Versitube is a Complete waste of time... Robert